GA4 - the tag stays under Not Fired

  • dhemy
    Asked on May 28, 2024 at 6:07 AM

    Hi, I am stuck at the testing part. When I test it, it says connected, but after filling out the form, there is no Form Submit, the tag stays under "Not Fired"

    Page URL: https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/
  • Chris_L JotForm Support
    Replied on May 28, 2024 at 6:41 AM

    Hi dhemy,

    Thanks for reaching out to Jotform Support. We are sorry that this is happening. If you can share the link to your form, I can check it out and help you with a solution.

    Once we hear back from you, we'll be able to help you with this.

  • dhemy
    Replied on May 28, 2024 at 8:50 AM
    Hi, here is the form link:
    https://www.jotform.com/232294110518045

    ...
  • Afzal JotForm Support
    Replied on May 28, 2024 at 9:08 AM

    Hi Dhemy,

    Thanks for getting back to us and sharing the URL of the form. I checked the form and I can see that the form is in the Card layout. Please note that Card layout forms do not have the Source code option. You will need to use the Classic layout forms to be able to get the source code of the form. It is not possible to track the submission using GA4 without the use of the Full Source Code of the form.

    Let us know if there’s anything else we can help you with. 

  • dhemy
    Replied on May 29, 2024 at 7:00 AM
    Thank you for that information. I tried that though,
    embedding the source
    code into the website but now the form does not load. Here is the page
    where it is embedded: https://www.3cordsrealtygroup.com/guaranteed-offer
    <https:>
    Virus-free.www.avast.com
    <https:>
    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    </https:></https:>...
  • Ravi JotForm Support
    Replied on May 29, 2024 at 7:18 AM

    Hi Dhemy,

    Thanks for getting back to us. As this is a different issue than your original one, I moved it to a new thread and helped you with that here.

    Reach out again if you require any other help.