What is Your Refund Policy?

What's your refund policy can i request for refund if your platform does not meet our needs?

Hi Franz,

Thanks for reaching out to Jotform Support. We do have a 30-day money-back guarantee. If for any reason you decide to cancel your account within 30 days of your payment, you will be issued a refund for the full amount.

Let me know if you have questions.

If I request a refund after 20 days, how much would I get back?

I only need it for about a month. That is why I am asking.

Would it make better sense to do month to month?

Hi Franz,

Thanks for getting back to us. The 30-day money-back guarantee gives you a full refund of your subscription. But you can only do this once. I would suggest that if you subscribe for a number of days, you can subscribe to a monthly subscription and cancel it so that you won't get renewed automatically.

Let us know if you have more questions or need more help.

Hi Franz,

Thanks for reaching out to Jotform Support. I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with. 

i cannot view the link help!~!

Hi Franz,

Thanks for getting back to us. Please note that if the ticket was set to Private you will need to log in to your Jotform account on the same browser where you opened the ticket, Only the ticket owner and Jotform Support can view this ticket.

Let us know if you have any other questions.

Hi Franz,

I've moved that to a new thread. You can check that out here.

Let us know if there's anything else we can help you with.