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WellspringK12Asked on July 11, 2018 at 10:10 AM
Good Morning,
I've been notified of a subscription payment failed. I'd like to know how to address and fix this information.
Thank You.
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Victoria_KReplied on July 11, 2018 at 11:21 AM
Hello,
Your account is not downgraded, there must be additional payment attempt on 2018-07-13. Please make sure to have sufficient funds on your account until that time.
Thank you.
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Victoria_KReplied on July 11, 2018 at 11:24 AM
Also, you update your credit card on JotForm account if needed: How-to-change-my-Payment-Method