I can't log into my account because my dual authenticator app doesn't have Jotform, and I never enabled Duo authentication.

  • James
    Asked on May 24, 2024 at 8:36 AM

    I can't log into my account because my dual authenticator app doesn't have Jotform, and I never enabled Duo authentication.

    Page URL: https://www.jotform.com/help/how-to-disable-two-factor-authentication/
  • Chris_L JotForm Support
    Replied on May 24, 2024 at 8:41 AM

    Hi James,

    Thanks for reaching out to Jotform Support. We are sorry that you are having issues logging in to your account. Can you try to download and install the Google Authenticator? This app is available in Play Store and App Store.

    Give it a try and let us know if you need any help.