Encrypted Forms: What happens if I forgot my access code?

  • Daniel Gomes
    Asked on May 17, 2024 at 12:56 PM

    I forgot my access code, how can I access my forms ?

    Regards

  • Gian JotForm Support
    Replied on May 17, 2024 at 1:02 PM

    Hi Daniel,

    Thanks for reaching out to Jotform Support. Please note that if you forget your access code, your data is considered lost. Since you forgot the access code, I highly suggest that you disable the form encryption so your new submissions will not be affected. Let me show you how to disable the form encryption:

    1. In Form Builder, click on Settings on the top of the page.
    2. Look for Encrypt Form Data and toggle it to No.

    Encrypt Form Data under the Settings tab of the Jotform Form Builder Screenshot 10

    Let us know if there's anything else we can help.