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cfcwAsked on June 12, 2018 at 5:15 PM
Hello, I found a template form for donation under card templates. See attached. When I I preview the form it only shows the custom amount box. I would like to display both, the preset amounts and custom amount text box.
Could you please tell me whats wrong?
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cfcwReplied on June 12, 2018 at 5:16 PM
This is what shows under the preview window.
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Support_Management Jotform SupportReplied on June 12, 2018 at 7:40 PM
Hello @cfcw - The PREDEFINED OPTIONS and the CUSTOM AMOUNT should both show at the same time. For some reason, it's not on your form.
For comparison, here's a cloned copy of your form with the exact same setup: https://www.jotform.com/81627871371967
Can you try deleting the Stripe payment field then re-add it? I'm seeing your form doesn't have any submissions yet (just 1 test submission) so deleting the field won't cause any data loss. If re-adding the payment field won't help, cloning the form might.