Not getting notification email

  • Doren Granberry
    Asked on May 17, 2024 at 3:00 AM

    I have tried to set up notify email to me when somone signed up but I just tested it and still won't work. What happened?

    Page URL: https://www.jotform.com/help/26-setting-up-an-autoresponder-email/
  • Chris_L JotForm Support
    Replied on May 17, 2024 at 3:16 AM

    Hi Doren,

    Thanks for reaching out to Jotform Support. I checked our email logs and can see that there's a notification email sent to your email address, take a look at the screenshot below:

    Not getting notification email Image 1 Screenshot 20

    The notification email was from form 240793681889072. Can you check your Spam or Junk folder? It is also a good idea to add noreply@jotform.com and noreply@formresponse.com your contact lists.

    If you are referring to a different form, can you share the link to your form so I can take a look at it for you?

    Once we hear back from you, we'll be able to help you with this.