Jotform and Power Automate issue

Are there issues today with Jotform and Power automate not communicating with each other?

Hi Ron,

Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Can you also send us some screenshots of what’s happening? This guide will show you how to do that.

If you can share the link to your form, I can check it out and help you with a solution.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Camila,

My form is on a free jotform account and I can not use any of the 2 power automate connectors.

The first one does not want to connect (undefined time waiting) :

The second one connect, but does not show any workspace nor Form ...

Do you have any clue ?

Hi trevorcho04,

Thanks for reaching out to Jotform Support. Can you please try to use a different browser or incognito mode to see if the issue persists? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on. I tested my form using Power Automate and could not replicate the issue on my end. Check out my screenshot below to see my result:

Give it a try and let us see how it goes.

Hi James,

I tried opening a private window in microsoft edge = same infinite loading page.

I downloaded Chrome and opened the login page = same infinite loading page.

I have Premium power automate access.

Hi trevorcho04,

I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.



If it can help, my Power automate is not the same as my jotform account.

Here are the logs in the browser console :

Hi trevorcho04,

We received the screenshots of the console log report. I've also reached out to my colleague, she will need a bit of time to check on this. As soon as there is an update, she will get back to you.

Thanks for your patience and understanding, we appreciate it.

Hi trevorcho04,

We have forwarded this issue to our relevant team. Please give us more time to check on this.

We will get back to you as soon as possible, we appreciate your patience on this.

Hi trevorcho04,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

I'm having the same issue not being able to connect to Jotform through Power Automate. Looking forward to a solution.

Hi trevorcho04,

We have already escalated this to our Developers Team. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

We appreciate your patience while we work on a solution.

Hi,

We apologize for the inconvenience caused so far.

We did the necessary changes for this not to happen again.

Please let us know if you need further assistance on this matter.

Best.