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idealnutritionsoflaAsked on May 17, 2018 at 5:46 PM
Hi,
We I create a excel report it wont let me open. please advise
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jonathanReplied on May 17, 2018 at 7:17 PM
Please tell us the URL of your form that have the issue. You have multiple forms already so I was not able to immediately identify which form it is.
We will investigate further once we know more details.
I did test the form Excel Report and it is working on my test as of this checking.
We will wait for your updated response.
Thanks.
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idealnutritionsoflaReplied on May 18, 2018 at 7:08 AM
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Scott JotForm DeveloperReplied on May 18, 2018 at 8:55 AM
I've checked the form in question and the excel report export is opening without a problem.
It might be specific to your working environment, so can you please share more information about:
1- Were you able to download the XLSX file and what is the size of it as in KB?
2- Are you getting any specific errors when you try to open the file?
3- What software are you using to open the mentioned file?
4- If you are able to, please try to open/import the XSLX file in the Google Spreadsheets service.
Will be waiting for your answers.
Cheers!