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mesilladrivingacademyAsked on May 7, 2024 at 6:40 PM
Hi, I am no longer receiving every email notifications when somebody fills out a jotform. I upgraded my account thinking that would fix it, I paid for a year, and I'm still having the same issue, some notifications are coming through email and others are not. Can we please fix this?
Page URL: https://form.jotform.com/223128876267061 -
Mafe_M JotForm SupportReplied on May 7, 2024 at 7:31 PM
Hi Misty,
Thank you for reaching out to Jotform Support. I checked the email address used as recipient in the notification email, and it is not in our bounce list. You can also view your form's email history to confirm if emails are sent or not. Let me show you how:
- On your My Forms page, hover your mouse over your Avatar and click on Settings.
- In the list that pops up, scroll down and click on History.
- In the All Actions dropdown menu, scroll down to the bottom and click on Emails.
- Click on the New Window icon on the left side of the Form ID to open the email of the related submission.
Have you checked your spam/junk folder if the notification email was sent there instead of the inbox? Try deleting the current notification email and adding a new notification email. Let me help you do that:
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- In the menu on the left side of the page, click on Emails.
- On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.
Now that we've removed the old Notification Email, we'll just add a new one. Let's do it:
1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.
2. Next, select Notification Email.
3. Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.
We recommend adding noreply@jotform.com to your mailbox's contact list to prevent it from blocking emails from Jotform. Another way is to Whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.
Lastly, you can set up SMTP for your form or use a custom email address for your notification and confirmation emails to minimize issues in sending and receiving emails. Let me show you how to set it up:
1. Hover your mouse on your Avatar/Profile Picture on the upper right part of the page and click Settings.
2. Scroll down to the Sender Emails section, then click Edit.
3. Select Add Sender Email.
4. Enter SMTP details and once done click Sent Test Email. If it works, click the Add Email button. Otherwise, correct the details.
5. Now, go to your Notification Email and select the newly added custom sender email in the Advance tab of your notification email.
6. Click Save once done to apply the changes.
Also, you can test your SMTP configuration first to ensure they are correct and working. You can test your SMTP configurations on this site. Make sure to change your email account password after testing or before your test, change it to a different password first.
Give it a try and let us know if you need any other help.
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mesilladrivingacademyReplied on June 17, 2024 at 2:29 PM
Hi, my IT person and I have done all your suggestions and I'm still not getting it notifications. I am attaching a picture for you to view. Please let me know what my next steps are
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Ronald JotForm SupportReplied on June 17, 2024 at 2:50 PM
Hello Misty,
I checked your form and one of the options you have in your Multiple Choice question is caught by our Spam filter. The word "Cash App" triggers the spam filters and prevents Jotform from sending notification emails to your recipients. As a workaround, you can play around with the word by using an underscore(Cash_App) or removing the space (CashApp).
Doing this should let your recipients receive the notification email again.
Give it a try and let us know if you need any help.