I don't receive "Please Verify Your Email Address" email

  • dbrell
    Asked on April 24, 2018 at 9:33 AM

    When i login i get a popup

    "Please Verify Your Email Address" 1524576791jotfom Screenshot 10


    But i get no Mail

    Jotform Thread 1453762 Screenshot
  • Victoria_K
    Replied on April 24, 2018 at 11:03 AM

    Hello,

    I have checked our mail logs and can see 5 emails regarding email verification sent. Have you ckecked your spam folder? If emails are there, please mark them as "not spam" to receive further ones properly.

    Also, as you are using custom domain for email services, it would be also a good idea to whitelist JotForm IP Addresses and Domains, if you still won't find the emails.

    Related guide: Whitelisting-JotForm-IP-Addresses-and-Domains

    Hope this helps. But, if the issue persists, please let us know.

    Thank you.