-
CliniqueMDPlusAsked on March 26, 2018 at 9:50 AM
I am using Jotform for a while now.
The email notification works or worked well for a couple of forms.
I have some forms with the exact same path and no email notification received for a specific or another specific domain name. Nothing in the Black list...
Please. Help.
-
AdrianReplied on March 26, 2018 at 11:43 AM
Can you please give us the Form URLs of the forms that you are not receiving email notifications from?
-
CliniqueMDPlusReplied on March 26, 2018 at 12:43 PMHello. Thank you for your answer.
At least those important
https://form.jotform.com/80453040604243
https://form.jotform.com/51226890921254
https://form.jotform.com/51226929444257
Best
________________________________
De : JotForm
Envoy: 26 mars 2018 11:43
: alaincham@hotmail.com
Objet : Re: I am not receiving email notifications
A new response has been received:
[JOTFORM]
Answered by Adrian
Can you please give us the Form URLs of the forms that you are not receiving email notifications from?
Where to Find My Form URL?
View this thread on browser Unsubscribe Thread
1522079015
... -
David JotForm SupportReplied on March 26, 2018 at 1:49 PM
As far as I can tell, emails to sac@md-plus.ca are being sent from our end. You can view the same history from your end:
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Have them check the spam/junkmail folder for that account in case they are being filtered there.
-
CliniqueMDPlusReplied on March 26, 2018 at 5:43 PMHello. Not all email are sent to sac@md-plus.ca nor to dermatologie@md-plus.ca.
I'll do some more testing.
________________________________
De : JotForm
Envoy: 26 mars 2018 13:49
: alaincham@hotmail.com
Objet : Re: I am not receiving email notifications
A new response has been received:
[JOTFORM]
Answered by david
As far as I can tell, emails to sac@md-plus.ca are being sent from our end. You can view the same history from your end:
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Have them check the spam/junkmail folder for that account in case they are being filtered there.
View this thread on browser Unsubscribe Thread
1522086580
... -
John_BensonReplied on March 26, 2018 at 8:39 PM
You can also try to contact your email service provider and request them to add JotForm's IP addresses to their whitelist. You can see the list of JotForm IP Addresses and Domains on this link: Whitelisting-JotForm-IP-Addresses-and-Domains
Related guide: Why-Am-I-Not-Receiving-Email-Notifications
Let us know how it goes. Thank you.