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Carolyn GomardAsked on March 8, 2018 at 8:15 PM
Fine Folks at Jotform,
I've had an account with you for over 6 years and I haven't had any issues. This is my second request to notify me why my account was suspended or if there is any remedy I can make to restore it.
Sincerely,
Carolyn Rue Gomard
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tina JotForm DeveloperReplied on March 9, 2018 at 1:30 AM
I checked your account and your forms and I saw that there was a field that asks to upload driver's license. The information that belongs to form users such as password, SSN, credit card number, CVV, driver's licenses are considered as sensitive personal information. Please note that asking sensitive personal information violates our Terms of Use. That's why I deleted this field from the form and reactivated account.
Please note that, you are required to use our Terms and Conditions or Signature widget on your forms in order to ask driver's license.
https://widgets.jotform.com/widget/signature
https://widgets.jotform.com/widget/terms__conditions
Form ID: 71967759284173
The guilty field:
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carolynrueReplied on March 9, 2018 at 3:43 AMHi Tina,
Thank you so much for letting me know what caused it. The form is a
verification for candidates running for local office to verify that they
live in the District they are running for. We'll remove driver's license as
an option of verification.
Thank you so much for restoring our account.
Carolyn Gomard
Warm Regards,
Carolyn Rue Gomard
carolynrue@gmail.com
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Ashwin JotForm SupportReplied on March 9, 2018 at 3:54 AM
It seems you have created one more thread for same question. I have already activated your account and answered you in the following thread: https://www.jotform.com/answers/1409826-Why-is-my-account-suspended