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frnyAsked on March 6, 2018 at 10:59 AM
Hi there,
I used the Squarespace integration to imbed my form into our Squarespace site, but the full form isn't showing up. It will work on mobile, but not desktop. How can I fix this?
Thank you,
JasonPage URL: https://frny.org/purchase-swim-card -
JanReplied on March 6, 2018 at 12:15 PM
Unfortunately, I was not able to replicate the issue when I opened your website. The whole form is displaying properly. Here's a screen capture:
I have tested this in Google Chrome, Mozilla Firefox, and Microsoft Edge. Are you still experiencing this problem on your end? May we know what browser are you using?
I will clear your form cache so that your forms will be refreshed from our servers.
Hope that helps. Thank you.
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frnyReplied on March 6, 2018 at 12:56 PM
Thank you Jan,
It seems to reset it self after you refresh the page, but the first visit has that issue. I've encountered it in Chrome and Safari. If I need to make a note to refresh the page then that's what I need to do, but I wanted to ask.
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JanReplied on March 6, 2018 at 1:18 PM
I have tried it in Google Chrome Incognito and the form shows up on the first visit. I also tested this in Mozilla Firefox Private window. Here's a screen capture:
Can you please test the issue in Google Chrome's Incognito?
Please try to clear your browser cache and verify if the issue persists.
Hope that helps. Thank you.