Thank You page is blank after submitting the embedded form on the website

after poeple submit s rsvp the thank you page is blank so they dont see if their submission went thru thank freida

Hi circlefriends,

Thanks for reaching out to Jotform Support. Are you referring to this form? I cloned and tested your form on my end and it seems that the Thank You page appears when you submit the form directly. See the image attached:

Can you try testing the form again and check if the issue remains? Can you also try embedding the form using the IFrame code and check if it works properly? You can check this guide on how to get your form's IFrame code and embed it to your website.

Give it a try and let us know how it goes.

i tried iframe same problem the thank you page doe snot pop up. can you kindly help us fix the problem

Hi circlefriends,

Thanks for getting back to us. I'm sorry that you're having difficulty with this. To be sure we're on the same page, you're referring to this link right? If so, I cleared the cache of your form to see if that'll help. Can you test again and see how it goes? If the issue persists, will you allow us to send a test submission via your embedded form for further investigation?

Keep us updated and let us know if you need any more help.

how do i test it?

hi in the meantime i put an outside link for "thank you's" is that a good solution ?

Hi circlefriends,

Thanks for getting back to us. Yes, redirecting the users to an external thank you page is a good workaround. However, to test the form, please set the Jotform thank you page again and do a submission on your form.

Give it a try and let us know if you need any help.

Hi the redirecting does not work either Boone is gettin a thank you after submission

can you help ?

Hi circlefriends,

Thanks for reaching back to us. Can you provide us the direct link on your website where your form is embedded and give us permission to do a test submission so we can replicate the issue and investigate further?

Once we hear back from you, we can help you better.

https://www.circleoffriendsct.org/rsvp.html

Here are the steps I took nothing worked

I cleared the cache

I tried embedding iframe

i tried redirecting to another url

none if these solutions worked

i use Weebly as my site host

Hi Freida,

Thanks for reaching back to us. Since your form involves live payment and we don't have an active card to use for testing, can you do a screen recording from your end? You can do it via loom.com and share the link with us. Also, your example is from a mobile device, we'd also want you to test it in a desktop so we can isolate if this is mobile specific issue or not.

Once we hear back from you, we can help you better.

hi i tired it on both mobile and desktop and both do not work.

see the screen shot above in the earlier comments

Hi circlefriends,

Thanks for getting back to us. Please create a screen recording showing the issue. You can use Loom and share the video link here. Also, it will help us identify the cause of the issue if you can take a screenshot of the browser's console log. Here's our guide on How to Get a Console Report from Most Common Browsers.

Let us know if there’s anything else we can help you with. 

Hi circlefriends,

Thanks for reaching back to us with the Console Log. I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi circlefriends,

Thanks for your patience. I've gone ahead and escalated this to our Developers. While we can't provide a turnaround time, when an update is available, we'll let you know.

Hi circlefriends,

Thanks for reaching out to Jotform Support. To clarify the issue, can you let us know this issue happens on the page is embedded and not on the actual form?

The issue may be the payment integration you are using.

Let us know the details.

We use stripe

Hi circlefriends,

Thanks for getting back to us. I forwarded your reply to the relevant team. Also, can you confirm if you tested the issue using the form's URL and not on the embedded website? Can you test the issue by accessing the form using this link? It will help our Developer isolate the issue.

We will get back to you once we receive an update from the relevant team.

the from you referenced is no longer relevant it wants working so we cloned it here is the link https://form.jotform.com/241065571916155 the earlier form was not working so we cloned it

also its the same problem the thank you after submission does not appear

Hi circlefriends,

Thanks for reaching out to us for help. I've just tested a clone of your form both on desktop and mobile views and they worked properly. Check out my results in the screenshot below:

Can you please give it another try and let us know if the issue is still persisting? If you run into the same issue again, we'll do a more in-depth investigation and work on finding a solution.

Once we hear back from you, we'll be able to move forward with this.

This was never resolved even when we attempted to make an external page for the thank you.

Hi circlefriends,

I cloned your form and couldn't replicate the issue. I suggest trying a different browser or an up-to-date device. If the issue persists, please let us know, so I can raise the issue withe developer. 

As for your other question about

. I've moved that to a new thread. You can check that out here.