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Cal_Plein_airAsked on January 29, 2018 at 12:26 AM
Hello, I am getting the following error message when I try to integrate my business PayPal account with JotForm:
The API fields are filled out correctly, including Username, Password and Signature. Please assist.
Thanks,
Tonya Zenin.
Page URL: https://form.jotform.co/80126799984878 -
Kiran Support Team LeadReplied on January 29, 2018 at 6:40 AM
With reference to this link from PayPal, this error is displayed when there is an issue with the billing agreement in your PayPal account.
10500 - error code
Invalid Configuration
This transaction cannot be processed due to an invalid merchant configuration.
Occurs when you have not agreed to the billing agreement.
10501 - error code
Invalid Configuration
This transaction cannot be processed due to an invalid merchant configuration.
Occurs when the billing agreement is disabled or inactive.
We request you to check with the PayPal support and make sure that your PayPal account is ready to accept PayPal pro payments.
Please get back to us if you need any further assistance. We will be happy to help.