How to free up upload space?

Good day, I have deleted a few entries, but still have a message stating i am out of storage space.

Can you help ?

Hello Heidy,

Thanks for reaching out to Jotform Support. I checked your account, and it seems that you're almost exceed the upload space limit for the Free plan which is 100 MB you're currently using 80.88 MB of Upload Space. When I checked your form, I found that you have a lot of submission data that has not been deleted permanently yet. Let me show you how to do fix it:

• In your form's table, click on the 3-dot icon beside your table name and select Trashed Entries.
• On the menu on the right, select the data you'd like to remove permanently and click on Delete Forever.

This will free up some upload space on your account which should enable your forms again. Please note that permanently deleted submission data can no longer be recovered. Consider keeping a backup of your submission data by downloading them as EXCEL/PDF/CSV or integrating your form with Google Sheets so you'll have a backup of your data in the Cloud. We also have a guide on How to Download Form Submissions as Excel, CSV, or PDF that you can check out. You may also consider upgrading to a higher plan on our Pricing website.

Reach out again if you have any questions.

thank you,
unfortunately our school board does not have the means to upgrade the plan, but i follwed your instructions and deleted the forms permanently, thank you for your help!
Heidy Maxwell
M/WBE Specialist III
Economic Development & Diversity Compliance Department
7720 W. Oakland Park Blvd., Suite 319
Sunrise, FL 33351
(754) 321-0351
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