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Donna ChatronAsked on January 8, 2018 at 7:05 PM
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John_BensonReplied on January 8, 2018 at 7:13 PM
I checked your form and I can see that you're asking for credit card information using the Basic fields. As per our terms of use, collecting credit cards is not allowed here in JotForm.
We need to delete the guilty fields so we can re-activate your account back to good condition. If that is okay with you, please let us know.
If you want to collect the credit card information of your user, try asking for a phone number and ask them via phone or email.
We'll wait for your reply. Thank you.
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chat6535Replied on January 8, 2018 at 7:43 PMi am trying to answer you through the thread, but won't allow. You can delete that form, but can you please re-activate my other form. Client info form. Has nothing to do with collecting cc info. Thank you very muchDonna J. Chatron | Pinnacle Elite Agent 2013-2016 Mexico and Caribbean SpecialistAM Resorts Master AgentPalace Resorts Pro AgentKarisma GIVC AgencyTravel Leaders Network Monarch Travel and Resorts | KHM Travel (AFF) 216-857-3233 | 800-311-9750www.monarchtravelandresorts.com
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John_BensonReplied on January 8, 2018 at 9:12 PM
Hi,
I have removed the guilty fields and re-activated your account. You can now use your forms and account properly.
I hope this helps. If you need further assistance, please let us know.