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mguzmandoficAsked on January 6, 2018 at 3:19 PM
Hi.
I want to use a "form field", {email}, in the "recipient email".
Appears a note that says "use autoresponder email".
How can I use autoresponder email?
Pleas see the attachmen image
I wait your answer.
thanks a lot
Mauricio Guzmán
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mguzmandoficReplied on January 6, 2018 at 4:11 PM
¡Hi!
I used the link
https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email
I followed the steps but it didn't work: the recipient email didn´t receive the responder email.
I built the form https://form.jotform.com/80055297370962
I wait your answer
Thanks a lot
Mauricio Guzmán
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Kevin Support Team LeadReplied on January 6, 2018 at 6:29 PM
The email notification will not allow you to use the email field name, it will only allow you to enter the email address where you want to send the emails.
Now, I have checked your email auto-responder and I can see you have not selected any email field:
Please select an email field and test your form. I would recommend you check your spam/junk folder since emails may have ended up there, you may also check your email history on your account to confirm if emails are sending or not, this guide will help you: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
I hope this helps.
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mguzmandoficReplied on January 8, 2018 at 5:21 PM
Hi Kevin G
Thanks for your answer.
I saw the link https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
but in my account doesn´t appear the option "email", please see the attached image,
because it, I can´t check the history of the emails.
How can I see that history of the emails?
Thanks a lot
Mauricio Guzmán
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Kevin Support Team LeadReplied on January 8, 2018 at 6:29 PM
Since your last reply is related to a different issue, I've moved it to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1342719