-
dignity14Asked on December 31, 2017 at 11:24 AM
I added a video to my order form but it keeps displaying the JotForm video even after refreshing and clearing cache. Please advise.
-
David JotForm Support ManagerReplied on December 31, 2017 at 1:01 PM
I checked your form, and there is no video embedded in it. You could use the YouTube video widget, if you have uploaded to YouTube: https://widgets.jotform.com/widget/youtube
-
dignity14Replied on December 31, 2017 at 1:54 PM
Here is the link with the video embedded: https://form.jotformeu.com/dignity14/TyroneVideos
It still displays your video.
-
dignity14Replied on December 31, 2017 at 1:58 PM
It shows video but when form is closed and visited it is gone:
-
dignity14Replied on December 31, 2017 at 2:43 PMDavid,
The picture I showed you was for you to see that a video was indeed embeded
BUT it continued to show a JOTFORM video which is why I removed it so my
buyers will not be greeted by a Jotform video. I would appreciate any other
advice that can help please.
... -
David JotForm Support ManagerReplied on December 31, 2017 at 4:03 PM
This is odd, I cloned your form, and the video is shown fine on my end, please see my cloned version: https://form.jotform.com/73645852426968
Please try adding a new widget, and put the URL to your video, then update it.