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loaikhamisAsked on December 28, 2017 at 7:14 PM
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John_BensonReplied on December 28, 2017 at 8:54 PM
Just a confirmation, you want us to downgrade your account back to the free user and refund your last payment?
If we do that, your forms will be disabled and your account will be over the limit.
If that is okay with you, please let us know so we can proceed.
Thank you.
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loaikhamisReplied on January 8, 2018 at 1:46 PM
Yes unfortunetely we need to confirm. We have already implemented a different system
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John_BensonReplied on January 8, 2018 at 2:03 PM
Thank you for the confirmation.
I have now downgraded your account back to the free user and process a refund. Please allow 5-10 business days for the refund to reflect on your bank statement.
I hope this helps. Please contact us again if you need assistance.