Stripe: Payment error. Payment was unsuccessful. Your credit card was not charged

  • abcschoolsupplies
    Asked on December 15, 2017 at 10:15 AM

    Hi There,

    We purchased the premium version of jotform as we needed the stripe integration however every so often we have to disconnect and reconnect stripe to get it working.  

    Its becoming a pain and to be honest we are missing payments because we are unaware that we have to do the procedure above.

    Can you explain why this happens and what if anything you are doing to address it?

    If it can't be resolved we will have to find another solution.

    Jotform Thread 1324556 Screenshot
    Page URL: https://www.abcschoolsupplies.ie/pay-now
  • aubreybourke
    Replied on December 15, 2017 at 12:09 PM

    The solution for this issue is to remove your Stripe payment integration and add it again. It will remember your configuration. So you wont have to set it up again.

    Or you can clone your form:
    How-to-Clone-an-Existing-Form-from-a-URL

    If the problem persists then we can escalate the issue to Level 2 support.