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pinkjellyAsked on November 29, 2017 at 9:01 AM
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TREVONReplied on November 29, 2017 at 9:05 AM
Yes this is possible. You can send us a request to transfer the forms including submissions to the user account. When making the request kindly share the username of the account that we need to transfer to and the forms that need to be transferred.
Kindly do note that we will only initiate the transfer if the request is from you.
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pinkjellyReplied on November 29, 2017 at 9:43 AM
Hi, Thanks for the response. Once my client has set-up the account I will submit the request. Can I confirm that there will be no changes to the form codes currently embedded in their website? and that they will retain the submission data?
Many thanks,
Vikki
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Kevin Support Team LeadReplied on November 29, 2017 at 11:18 AM
The form will stay the same, the form's link will be the same and the submissions data will be transferred to so the forms functionality should not be affected by the transference.
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pinkjellyReplied on December 1, 2017 at 12:20 PM
Hi, could you arrange the transfer of all the forms and submissions in the folder Improving Treatments to the user account - cendersbee@medinovaresearch.com, please?
Many thanks,
Vikki
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Kevin Support Team LeadReplied on December 1, 2017 at 1:39 PM
The forms have been moved now, please check and confirm that the target account sees the forms.
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pinkjellyReplied on December 6, 2017 at 6:50 AM
Hi Kevin,
That has worked perfectly, thank-you.
Could you also arrange the transfer of all the forms and submissions in the folder THH/KM to the user account - cendersbee@medinovaresearch.com, please?
Many thanks,
Vikki
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Kevin Support Team LeadReplied on December 6, 2017 at 8:08 AM
I already moved the forms, please also check this guide that will help you moving forms and data to another account: https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account
Thanks.
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pinkjellyReplied on December 6, 2017 at 9:31 AM
Many thanks for your assistance.
With kind regards,
Vikki