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nwgsdpdxAsked on November 13, 2017 at 2:01 PM
How can this happen?
This form was submitted 200 times by the same person which took us over the limit!!
We had to pay to upgrade so we could keep using the forms we have in place.
Page URL: https://form.jotform.com/72886325132155 -
Kiran Support Team LeadReplied on November 13, 2017 at 2:48 PM
It looks like a spam submission. Did you verify the user who submitted the form? Please let us know so that we can block the user's IP address and then reset your submission count. Also, please let us know if the form is embedded on any of your websites. If so, please provide us with the URL of the web page.
Also, please make sure that you add a captcha field to your form so that the spam submissions can be avoided. You may also set the unique submission and/or unique question from the form settings.
Please get back to us if you need any further assistance. We will be happy to help.
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nwgsdpdxReplied on November 13, 2017 at 3:43 PMHi there,
It's not a spam submission- we know the woman.
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Kiran Support Team LeadReplied on November 13, 2017 at 4:12 PM
Ok. Please let us know if the form is embedded in any of your web pages. Also, please check if there was any issue at the user's end. Generally, duplicate submissions are caused by refreshing the Thank you page.
To avoid such issues, you may consider using the unique question or submission feature from the form settings along with a captcha field.
Thanks!
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nwgsdpdxReplied on November 14, 2017 at 7:43 PMHi there,
Can you please get rid of the duplicates?
We are using it on a web page.
Do we need to change it?Also- I just made a new form and it's saying it's connected to an invalid
PayPal account.
When I try to change it- I don't have any options- what's going on there?
https://form.jotform.com/73177647432159
Thanks
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nwgsdpdxReplied on November 14, 2017 at 8:43 PMThe new form errror says "invalid account"
When I try to fix it- it say You cannot add more than one payment gateway
into a form!
https://form.jotform.com/73177647432159
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MikeReplied on November 14, 2017 at 8:46 PM
We have decreased your monthly submissions counter from 202 current submissions to 2. I am afraid that we cannot remove the duplicates from our end, you may delete them from Submissions page or by using a Duplicate Submissions Terminator app.
If you notice the issue with the duplicate submissions again, let us know.
The second question has been moved into a separate thread:
https://www.jotform.com/answers/1299042
It will be updated shortly.