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MuffassaFitAsked on November 13, 2017 at 5:24 AM
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Support_Management Jotform SupportReplied on November 13, 2017 at 5:50 AM
Incomplete Payments are caused by users who never made any payment. If you have a form that is integrated with PayPal, here's what usually happens:
1. User fills out your form.
2. User submits the form.
3. After submitting, they will be redirected to PayPal.
3A. If they make a payment, then that's a payment submission.
3B. If they didn't pay, left the PayPal page, closed it, etc. then that will be an Incomplete Payment.
Related guides:
How-to-view-incomplete-payments
Paypal-Incomplete-Payments-FAQ
I also strongly urge you to read the guides above to better understand what Incomplete Payments are.