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PadyServicesAsked on November 6, 2017 at 7:31 AM
Hello
Our forms are not available. Do you have problems with the server?
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Ashwin JotForm SupportReplied on November 6, 2017 at 9:47 AM
I did check your form and account and did not find any issue with that. It seems to work as expected. Your form loads fine and I was also able to submit it successfully. Please check the screenshot below:
Are you getting any error message when you submit your form? Please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
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PadyServicesReplied on November 7, 2017 at 2:07 AM
Thanks for your Feedback,
if i try following lik https://form.jotformeu.com/53534093327354
Form is not reachable
I try it with the following link https://jotformeu.com/53534093327354 and it runs.
But in the Form depoloyment the link is defined as https://form.jotformeu.com/53534093327354Also on preview function it breaks.
Whats happend?
Tanks for feedback.
krgds
Christoph -
Ashwin JotForm SupportReplied on November 7, 2017 at 3:30 AM
I'm sorry for the trouble caused to you.
What happens when you access your form with following URL: https://form.jotformeu.com/53534093327354
I would suggest you to please share a screenshot and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
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PadyServicesReplied on November 7, 2017 at 4:18 AM
This is the Screen shoot
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onur JotForm DeveloperReplied on November 7, 2017 at 6:06 AM
Hello,
Sorry for this inconvenience.
We are in an active process to identify the problem. Since it is not reproducible from our side, we requested browser network traces from the ones who is facing this problem. This is essential for us to distinguish problem.
If you are able to gather those info please share with us with screenshots. Here are some guides about how to get those and share with us:
https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
Regards.
Original post: https://www.jotform.com/answers/1290996-Issue-with-access-after-sharing-link
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PadyServicesReplied on November 7, 2017 at 6:29 AM
Routenverfolgung zu eu-lb1.jotservers.com [52.29.239.142]
über maximal 30 Hops:1 2 ms 2 ms 2 ms centrobusiness [192.168.1.1]
2 10 ms 10 ms 10 ms 213.3.239.216
3 15 ms 12 ms 11 ms 193.134.95.65
4 15 ms 15 ms 17 ms i79zhh-015-ae13.bb.ip-plus.net [193.134.95.14]
5 * * * Zeitüberschreitung der Anforderung.
6 * * * Zeitüberschreitung der Anforderung.
7 22 ms 20 ms 20 ms ae-21.r02.frnkge04.de.bb.gin.ntt.net [129.250.8.33]
8 21 ms 21 ms 20 ms ae-27.r24.frnkge08.de.bb.gin.ntt.net [129.250.5.52]
9 31 ms 21 ms 25 ms ae-13.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.207]
10 21 ms 21 ms 32 ms 212.119.27.170
11 * * * Zeitüberschreitung der Anforderung.
12 * * * Zeitüberschreitung der Anforderung.
13 21 ms 21 ms 22 ms 54.239.5.170
14 21 ms 23 ms 21 ms ec2-52-29-239-142.eu-central-1.compute.amazonaws.com [52.29.239.142]Ablaufverfolgung beendet.
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Ashwin JotForm SupportReplied on November 7, 2017 at 8:10 AM
Your message has reached our backend team. We will get back to you as soon as we have any update on this.