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anacondazAsked on October 8, 2017 at 8:20 PM
I have noticed client email me that form seems not work as a submit
https://form.jotform.com/72580357784164
Page URL: https://form.jotform.com/72580357784164 -
jonathanReplied on October 8, 2017 at 9:29 PM
Please provide us more details how the client uses the form. There are *required fields on the form that must be fulfilled before it can be submitted.
I also found that there is Stripe payment integration.
But the Stripe connection is not yet connected. The payment option will not work and will prevent submission of the form if there is issue with the connection.
Make sure you connect first the Stripe payment and then check again.
Let us know if issue persist.
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anacondazReplied on October 9, 2017 at 2:43 AMAttachment available until Nov 7, 2017
Click to Download
jotform payment.mov
30.1 MB
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Nik_CReplied on October 9, 2017 at 4:28 AM
I'm afraid that we didn't receive your attachment, if it is a video, please upload it to some online drive and share the link.
We'll wait for your response.
Thank you!
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anacondazReplied on October 9, 2017 at 4:43 AMThey said payment stripe. Supposed be work
But client try submit seem not work
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Nik_CReplied on October 9, 2017 at 5:08 AM
I checked your form and it seems that it is connected properly. But in order to test it, a live card must be used.
Did you test your form to see if the error is showing for you?
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anacondazReplied on October 9, 2017 at 3:43 PMGood morning. I did test myself and still long time submit not complete seem your system somthing wrong
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MikeReplied on October 9, 2017 at 6:57 PM
1) Please open a browser console (see the next guide) before clicking the Submit button.
How to get a console report from most common browsers
Then, click the submit button to see if there are any errors in console.
2) Provide us with a screenshot of the errors if any.