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soulportalAsked on October 8, 2017 at 6:11 PM
Hi,
I just created my first form. I love the ease, and templates available. Everything pretty much went without a hitch with the exception of the attachment part of the form.
I have set the entry to require an attachment and listed the acceptable types of documents. I changed this multiple times thinking maybe the format is wrong.
I used .pdf, .jpg, .jpeg, .doc, .docx, .png <-- also tried it without the (.) and spaces and was still not able to include the attachment.
What could be wrong?
Thank you,
-Soulportal
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soulportalReplied on October 8, 2017 at 6:20 PM
My apologies I found the answer in your help page. Needed to remove the dots and add a comma and space after each extension.
https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field
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jonathanReplied on October 8, 2017 at 7:32 PM
Thank you for taking the time updating us on the status and letting us know all is good now.
Contact us anytime should you need assistance again.
Cheers