PDF form is different

  • LTHS
    Asked on September 29, 2017 at 7:55 AM

    When I create a PDF of my form the form is not formatted correctly and words are being cut off or not included.  Can you please adjust the PDF to show all words in an appealing format?  Thank you!

    Jotform Thread 1261086 Screenshot
    Page URL: https://form.jotform.us/72566913975168
  • Brian Ngetich
    Replied on September 29, 2017 at 9:21 AM

    The form is working properly.Kindly check on your PDF creation dimensions.If the problem persist feel free to contact me.

    PDF form is different Image 1 Screenshot 20

  • Elton Support Team Lead
    Replied on September 29, 2017 at 10:53 AM

    I was able to reproduce the problem when converting your form into a fillable PDF form.

    PDF form is different Image 1 Screenshot 30

    However, I could not reproduce this on a form with a default theme so it's probably an issue with your form since it is styled through custom CSS. This is affecting the display of the PDF.

    So here I made a cloned version of you form https://form.jotform.com/72713786377974. I have made some fixes on the theme for the sake of the PDF output. 

    Please clone this form and then get the PDF of the cloned form. Here's how to clone a form: http://www.jotform.com/help/28-Cloning-a-Form-from-a-Web-Page

    Here's how it looks:

    PDF form is different Image 2 Screenshot 41

    Please take note that not all fields are supported with the fillable PDF that's why some of them are converted into text boxes. https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points#What-Happens-to-Fields-That-Are-Hidden-by-Conditions