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JaniceAsked on September 7, 2017 at 8:01 PM
I cancelled the subscription in July already sometime in late July.
Why did you charge me again on August 3 and Sept 3, 2017. I tried it for 1 month on July 3, 2017.
Please reverse my transactions of $19.00 for both months for a total of $38.00 through paypal.
I didn't authorize this.
Janice Yan
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Jeanette JotForm SupportReplied on September 7, 2017 at 8:22 PM
Thank you for reporting this to us. Rest assured that the refunds will be applied according to what you have explained.