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AustinBirthAwardsAsked on September 4, 2017 at 12:26 PM
We are getting error messages every time someone submits. THIS CAN NOOOOT HAPPEN!
I need this fixed immediately and I need you to refund my money.Page URL: https://form.jotform.us/72413935884162 -
David JotForm Support ManagerReplied on September 4, 2017 at 12:50 PM
The error is not in our end. The form submits fine. The issue is related to the page where you are redirecting users after submission: https://atxbirthawards.com/
That page shows the error. So, please switch back to the default Thank You message:
Please confirm if you want us to cancel and refund your subscription, so your account is put back to free status.
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AustinBirthAwardsReplied on September 4, 2017 at 1:43 PMThank you
Just keep as is please! Do not take my form down!!!!
Austin Birth Awards
www.atxbirthawards.com
512-962-6299
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AustinBirthAwardsReplied on September 4, 2017 at 1:44 PMDO NOT TAKE MY FORM DOWN!! I HAVE PAID FOR THE FORM AND IT NOT OK FOR YOU
TO TAKE IT DOWN!!
Austin Birth Awards
www.atxbirthawards.com
512-962-6299
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David JotForm Support ManagerReplied on September 4, 2017 at 1:57 PM
Don't worry, we have not cancelled your subscription, as we can not do it without your confirmation. So, your account will continue in Silver status.