Jotform Account Suspended.

  • josh cordeiro
    Asked on February 15, 2024 at 1:57 PM

    Hi my password wasn't working so i reset the password and the new password isnt working as well. It's saying suspended as if my account has been suspended. Can I get more help on this?


  • Elbert_A Jotform Support
    Replied on February 15, 2024 at 2:01 PM

    Hi josh,

    Thanks for reaching out to Jotform Support. The account was suspended due to Online Interview Questionnaire form collecting sensitive information. To reactivate the account, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #11922651 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.