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andreolukasAsked on June 21, 2017 at 2:21 AM
Not on the bounce list. Not sure if previous ticket was sent.
I have two forms - not sure if you can check my account.
Two websites:
Two email addresses:
Please let me know what I can do.
Andreo
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Mike_G JotForm SupportReplied on June 21, 2017 at 5:11 AM
We would like to apologize for any inconvenience. We will be glad to help you with your concern. In order for me to do so, I have checked your account's mail logs, however, I have not seen any failed email attempts.
Also, I have checked how the email notification/autoresponder in your form is set up and I noticed that you are using your own email addresses as senders (SMTP). This means that the email address you are using is the one that is sending the notification/autoresponder to its recipient.
I would also suggest you contact your email service provider to have this checked.
If you have any further questions or concerns, please feel free to contact us again anytime.