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mchbrkAsked on June 15, 2017 at 9:14 AM
Hello,
The forms are not being emailed to me. They were working yesterday but not today. I have checked that the email is not on the spam list.
Please help
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mertkeskinReplied on June 15, 2017 at 9:42 AM
Hi Mchbrk,
Thanks for contacting us.
If you are not being emailed from your form, your email may has bouncing problem.
So, if you look this guide and follow these steps, you can prevent this issue:
How to setup email alerts to prevent email bouncing related issues
And if you do not want to face with this kind of problems again, you should look this guide:
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know if you need further assistance. Thank you.
Regards.
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Michael BurkeReplied on June 15, 2017 at 9:56 AM
I have checked the Bounce List several times and my email is not on it, that's what I meant when I said that the email was not on the Spam list. Here's the URL of one of the forms: https://secure.jotform.us/form/42736497637166
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MikeReplied on June 15, 2017 at 10:49 AM
Please accept our sincere apologies for the inconveniences you are facing.
We have recently applied a fix for the SMTP sender, could you please let us know if the issue is fixed now on your end?
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mchbrkReplied on June 15, 2017 at 10:54 AM
Seems to be working fine now. Thank you
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StudioBeReplied on June 15, 2017 at 11:34 AM
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John_BensonReplied on June 15, 2017 at 1:03 PM
@StudioBe
We will be addressing your issue to a new thread so we can properly assist you. Please wait for our response shortly on this URL: https://www.jotform.com/answers/1174634
Thank you.