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GroveAPAsked on May 18, 2017 at 12:39 PM
I didn't disable this form, and when I go into jotform, it appears as if everything is working.
Page URL: https://form.jotform.us/70885855791171 -
AIDANReplied on May 18, 2017 at 1:54 PM
I have checked your account and found that it got suspended because your form is collecting banking information, without inserting a signature field, which violates our terms of use.
Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use
If you accept our terms of use, and declare that you will add a signature field as soon as you get back access, we will consider re-activating your account.
If you need further assistance please let us know. We will be happy to help. Thank you.
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GroveAPReplied on May 18, 2017 at 3:04 PM
I accept those terms of use (didn't realize, sorry!), and we will happily add a signature field as soon as I get back access.
Thanks,
Grove
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AIDANReplied on May 18, 2017 at 3:11 PM
Thank you for your reply.
I have re-activated your account so you may access and edit your form into compliance.
If you need further assistance please let us know. We will be happy to help. Thank you.
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GroveAPReplied on May 18, 2017 at 4:32 PM
Thanks! In addition to the e-signature, I'm trying to enable the encrypted forms feature, following these steps: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
However, I do not see any option in my settings on this form to turn on encryption. Do you know why this might be? Is there a way for me to use this feature with this form?
Thanks!Grove
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SvenReplied on May 18, 2017 at 5:42 PM
Hi,
In order to better assist you, I have moved your question to a separate thread, and will be attending it there accordingly.
Please see:
https://www.jotform.com/answers/1148703
Thank you!