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Paul MumfordAsked on April 24, 2017 at 8:27 AM
Hi,
I have contacted you before about this problem but have had no reply.
Although my user name or password are unchanged I can't log in to my account. your system doesn't even register that I exist even though I have had an account with you for many years.
Can you fix this for me please?
Thank you
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Welvin Support Team LeadReplied on April 24, 2017 at 9:41 AM
Your username is paulmumford. The registered email address is email@paulmumford.co.uk. I've found this account based on your current email address (paul.mumford@virgin.net) that is used for payment.