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dmichaelsAsked on April 8, 2017 at 2:31 PM
I have one user who cannot make a payment using my Online Donations v2 payment form.
She tried 3 times and provided a screen shot of the last attempt.
When she clicks Submit, it says Please... wait and never moves on.
I used the form 3 times yesterday as have others, without a problem.
Some used it prior to and some after the problem user.
Any ideas?
Thanks,
David
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Welvin Support Team LeadReplied on April 8, 2017 at 10:34 PM
This is a possible conflict the page, especially the form is embedded using our default script method. You can fix this by re-embedding the form using our iframe codes.
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know if the issue persists with the iframe method.
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dmichaelsReplied on April 9, 2017 at 11:16 PM
Thank you.
That worked.
David