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gofuelAsked on April 6, 2017 at 9:06 PM
The client Vik from Gofuel did a test email with the PDF direct debit form but he didn’t get the thanks for application email response.
He's following it up as someone said they applied for a new card using the form and they didn’t receive a confirmation email. Can we check why please.
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Chriistian Jotform SupportReplied on April 6, 2017 at 11:14 PM
I checked your form (https://form.jotform.co/62378785447876) and I noticed that there are conditions for sending the email notifications.
Can you please try creating a condition email for the Autoresponder email as well? For example, please see the image below:
Do let us know if you need further assistance.
Regards.