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LazaraAsked on March 25, 2017 at 3:30 PM
This is a second request to receive assistance regarding my JotForm I haven't heard from any one
regarding this matter.
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jonathanReplied on March 26, 2017 at 2:26 AM
I review your website and I can see the form active and available.
Can you please check again on your side.
Let us know if issue still persist.
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LazaraReplied on April 18, 2017 at 2:43 PM
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jonathanReplied on April 18, 2017 at 3:53 PM
Your account and forms were suspended because you have form that violates our Terms of Use.
https://www.jotform.us/form/42526796943165
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LazaraReplied on April 19, 2017 at 12:43 PMPlease, explain what forms violates your Terms of Use.
Thank You
Lazara
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IanReplied on April 19, 2017 at 2:12 PM
As explained by my colleague. Due to the form https://www.jotform.us/form/42526796943165 ,
your account has been autosuspended. Your form is asking sensitive information like Credit Card Information. This is a violation of our terms of use.
I had reactivated your account but you need to immediately delete the fields asking for Credit Card Information or you can delete the whole form. Your account might be suspended again if you don't do this immediately.
To Integrate payment option with the form please follow the instructions provided at https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm
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LazaraReplied on April 21, 2017 at 4:27 PM
How can I remove the form on the website?
I can not log into the website..
PLease help?
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jonathanReplied on April 21, 2017 at 5:38 PM
Pleas retry login to your account/username kendallreceptionhall again using this link https://www.jotform.com/login
Once logged in, delete the form/s mentioned that violates our terms.
Let us know if your are still not able to do this.