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HerveAsked on March 1, 2017 at 10:04 AM
Hello
our Upload space is filled at 100% is it possible to clear it ?
if yes, how should I proceed ?
our account is https://www.jotform.com/upgrade?username=alexandre.rochet
Thank you for your supportBr
hervé
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AIDANReplied on March 1, 2017 at 12:39 PM
Hi Hervé, thank you for contacting us.
Please note that in order to clear the upload space, I would recommend that you download your form submissions, then delete some of them until your used storage is within your account limits.
We have a guide on how to download form submissions as Excel/CSV/PDF files here: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF
And we have a guide on how to delete form submissions data here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
I hope this helps. If you need further assistance please let us know. Thank you.