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tycopierAsked on February 10, 2017 at 3:57 PM
Hello,
Thanks in advance for your time. I'm trying to change the "Thank You" response that pops up after someone fills out a contact form. When I visit the "Edit Thank You Response" option, the window is available for edit, but it won't let me delete a green background image, and it affects the way it appears on the site (elongated and the wrong color).
I'm hoping there's a way to delete this image from the "Thank You" response. Any feedback on this will be greatly appreciated. Thanks for letting me use your wonderful product!
Tyler
tycopier@gmail.com
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jonathanReplied on February 10, 2017 at 5:15 PM
I assume this was your form https://www.jotform.us/form/70396542481157 you were working on. (please tell us the correct form if this is not)
I reviewed the Thank You page settings of this form, but from what I see now, the background image is no longer present. I see a white plain background color instead.
Were you able to resolve this already? Please let us know if there is more we can help you with.
Thanks.
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jonathanReplied on February 10, 2017 at 5:18 PM
I re-checked, I think this was the form https://www.jotform.us/form/42157482279159 instead.
But just the same, it seems that it was fixed already.
I see the Thank You page settings like this.
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tycopierReplied on February 10, 2017 at 5:46 PMJonathan,
Thanks for your response. The contact form I'm referring to is:
https://form.jotform.com/42157482279159
The background image is still present. If there's anything I can do to
remove it, I would really appreciate it!
Thanks,
Tyler
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Kevin Support Team LeadReplied on February 10, 2017 at 8:00 PM
This seems to happen due to a CSS code you have added to your form, it is affecting the ".form-all" inside the thank you page body, to change the thank you message as shown by default you could inject this CSS code to your form:
.thankyou .form-all {
color: #000000 !important;
background-color: transparent !important;
border-color: transparent !important;
}
This guide will help to inject it: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes
Hope this helps.