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HRSSJotformAsked on February 3, 2017 at 1:44 PM
When users are submitting a form, it doesn't look like the data is saving. The information from this form is critical, can you please tell me if we are able to get to the data?
Page URL: https://form.jotform.com/70326128248959 -
David JotForm SupportReplied on February 3, 2017 at 3:09 PM
Your form fields are being hidden after the selections are made and the option to clear hidden fields when submitting the form is enabled:
Change this to "Don't Clear" as shown in the screenshot above and the data will be retained if the field is hidden.
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HRSSJotformReplied on February 3, 2017 at 3:35 PM
Perfect, that worked, thank you! Didn't realize that would be selected by default.
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iahfsjReplied on February 4, 2017 at 10:55 AM
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JanReplied on February 4, 2017 at 2:02 PM
@iahfsj
I created a separate thread for your inquiry. Please wait for our reply on this thread: https://www.jotform.com/answers/1056789.
Thank you.