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James MawdsleyAsked on February 2, 2017 at 5:31 AM
We have forgotten the password for our jotfrom account. When we attempt to reset the password it states successfully sent, yet we have not received an email to the email registered with Jotform which james@bodyatwork.co.uk
Thanks for your help in resolving.
James
Page URL: http://epichealth.pro/questionnaire/ -
Kevin Support Team LeadReplied on February 2, 2017 at 6:01 AM
This is because your email address is in our bounce list, I have already removed it so you can receive the email with reset instructions now.
This was also the reason why you were not receiving submissions as you're using the same email address as recipient in your form.
Please, check this guide to know how to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
You may also check and remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.
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James MawdsleyReplied on February 2, 2017 at 8:45 AMThank you for fixing the issue Kevin, most appreciated.
Kind regards,
James Mawdsley
Fitness & Lifestyle Coach
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http://www.epichealth.pro/
th8CG6QSMV icon-twitter untitled
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James MawdsleyReplied on August 13, 2018 at 12:43 PMDear Sirs,
Please can you look into why we are not receiving questionnaires from our
website. We had the same issue in the past.see below:
Thank you for fixing the issue Kevin, most appreciated.
Kind regards,
James Mawdsley
Fitness & Lifestyle Coach
logo-header
http://www.epichealth.pro/
th8CG6QSMV
icon-twitter
untitled
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roneetReplied on August 13, 2018 at 1:54 PM
Since this was an old thread and the question is already answered. You will be addressed in a separate thread to avoid confusion.
Please follow this thread:
https://www.jotform.com/answers/1551764
Thanks.