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MaartenPorsAsked on January 23, 2017 at 5:47 AM
I try to look at all the submissions on my form I see all the submissions in a row but there is nothing in name, Email, etc.
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Ashwin JotForm SupportReplied on January 23, 2017 at 6:53 AM
Hello MaartenPors,
I did check your account and found that you are saving your form's submission data in "Europe Datacenter". Please check the screenshot below:
Please click on the following URL to sign in to your Jotform account and you should be able to view your submission data: https://eu.jotform.com/
Do get back to us if the issue persists.
Thank you!
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MaartenPorsReplied on January 23, 2017 at 7:46 AMHallo Ashwin,
How do I get to this page I looked everywhere but the page showing in screenshot is no where to be found.
Met vriendelijke groet,
Maarten Pors
Gitaar Instituut Dordrecht
Mail: info@gitaarinstituutdordrecht.nl
Web: www.gitaarlesindordrecht.nl
Facebook: GitaarInstituutDordrecht
Tel: +31653786990
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MaartenPorsReplied on January 23, 2017 at 8:45 AMHello Ashwin,
Sorry, got it, downloaded it but empty.
I changed something this morning on the form. perhaps this messes up the way the data is presented in such a way that the data can’t be shown anymore?
I am only interested in the form submitted yesterday. Would it be possible to sent me an copy of that?
Cheers
Maarten Pors
Gitaar Instituut Dordrecht
Mail: info@gitaarinstituutdordrecht.nl
Web: www.gitaarlesindordrecht.nl
Facebook: GitaarInstituutDordrecht
Tel: +31653786990
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Kiran Support Team LeadReplied on January 23, 2017 at 10:58 AM
It looks like there is an issue with the submissions. I have tried moving the form and its submissions to US data center and back to EU center again. The submissions are displaying normally now when accessed by https://eu.jotform.com/.
Please check now and let us know if you need any further assistance. We will be happy to help.