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tycoprintingAsked on January 17, 2017 at 12:09 PM
Were you having an issue with your dropbox integration earlier? It seems to have since resolved itself but we are missing a chunk of form submissions where we got the email notification but the files were never synced with dropbox.
Thanks.
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AIDANReplied on January 17, 2017 at 1:32 PM
Hi, thank you for contacting us.
I apologize for the inconvenience, as we do not have any means to get the missing submissions synced with Dropbox, except manually editing the missing form submissions one by one.
We have a detailed guide on how to edit for submissions here: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms
I hope that helps. Apologies again for the inconvenience. Thank you.
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tycoprintingReplied on January 17, 2017 at 1:44 PM
Thank you. Was there a known issue or did this happen because of something on our end?
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David JotForm Support ManagerReplied on January 17, 2017 at 3:23 PM
I have not seen any reports so far. Probably it was a brief issue. Let us know if you need more help.