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StudioBeAsked on January 13, 2017 at 5:54 PM
I have several forms that we are not receiving emails from!! I just noticed and we have two weeks of customer emails that we did not get because the submissions are bouncing!! I cannot even go in and manually forward the submissions! Please help!!!!
Page URL: https://form.jotform.com/32734647632963 -
StudioBeReplied on January 13, 2017 at 5:58 PM
See picture!!
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Ashwin JotForm SupportReplied on January 14, 2017 at 3:45 AM
Hello,
I did check our record and your email address info@studiobesalon.com is not in our bounce list. It seems you have already removed your email from our bounce list.
Since your email is no longer in our bounce list, I am unable to check the bounce reason. I would suggest you to please test your form again and see if you still do not receive submission emails.
I would also suggest you to please use your own email address to send submission emails with your own SMTP settings. The following guide should help you how to setup SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
Do get back to us if you have any questions.
Thank you!