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Terence DonnellyAsked on January 10, 2017 at 6:16 PM
See above
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jonathanReplied on January 10, 2017 at 10:38 PM
Can you please confirm first that your JotForm account/username is Flickprof
I suggest you login to the account also at https://www.jotform.com/login
And respond to this thread using this link https://www.jotform.com/answers/1031123
We need to identify first the correct account before we can take the necessary action.
Thank you.
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FlickprofReplied on January 11, 2017 at 1:38 AM
Flickprof is my username.
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Chriistian Jotform SupportReplied on January 11, 2017 at 4:14 AM
Hi,
I checked your account (Flickprof) and I noticed that it is currently holding a Bronze Plan Yearly Special. As per request, we will cancel your subscription and you will be downgraded back to Free Plan. We will issue a refund, please wait 5 to 7 days to reflect to your account.
Please let us know if you need further assistance.
Regards