Artificial Intelligence Policy

This Artificial Intelligence Policy (“AI Policy”) applies to Customers’ and other users’ (collectively, “you/You”) use of the Jotform platform and the Jotform website (collectively, the Jotform “Platform”) that incorporate artificial intelligence capabilities.

This AI Policy is intended to provide you with information regarding Jotform’s AI-related handling of your personal information along with guidelines for your use of AI functionalities within the Platform, including data handling and privacy considerations. This Policy should be read in conjunction with our terms of use (here) or other contract with you, and with our Privacy Policy (here).

This Policy gives you information on how Jotform (“we” / “us” / “our”) protects your personal data in our use of AI software, agents, and other applications that incorporate AI technology (collectively, “AI Tools”). This notice is supplemental to our Privacy Policy (see link above). We provide AI Tools such as AI chatbots, AI Agents to help you easily to  perform specific tasks, and the like.

We are committed to protecting your data and providing a secure environment for all users, as set forth here. Our AI Tools are designed with robust security measures to ensure your information remains safe, confidential, and compliant with global standards. We are committed to complying with privacy laws and standards such as GDPR, CCPA, and the like.

A list of our AI subprocessors (where Jotform is the “controller” for purposes of GDPR and similar laws) can be found here.

Your personal data is never used to train or improve our underlying AI systems. Data you include in the forms you create, such as in form fields, may be used to train our AI. Likewise, some or all of our AI providers like OpenAI do use data to train their AI models. Errors in AI-generated content are uncommon but remain an inherent risk in generative AI systems. Jotform proactively addresses this challenge through a twofold approach, as explained here.

When you interact with an AI chatbot on our Platform, or use an AI Agent to create forms or to help you fill out forms on our Platform, and you provide personal data when doing so, our AI Tools will have access to that data, but we will still secure it on our end and we won’t use it to train or improve our AI Tools. 

We never sell personal data. We won’t share your personal data with third parties without your consent, except in situations where required by law or to protect against imminent harm. Our users and customers have the right to access and manage their data through their account settings.

Where a customer or user provides us with their data in connection with opening an account or managing their subscription, we are the data controller. Where a customer or other user of our Platform collects or gathers personal information from those who will out and submit their forms, the customer or user is the data controller, and Jotform is the data processor. When we are the data controller, we are committed to complying with rights of data access under privacy laws such as the GDPR. We rely on our legitimate interest in using the AI Tools in order to provide and improve the delivery of our services to those who use and interact with our Platform.

When a Jotform customer or other user of our Platform connects their forms or account to an AI service provided by a third party, that party will likely have access to the customer’s personal data and to personal data submitted in that party’s forms. Consult the privacy and use policies of those third parties for information on how they gather, use, and process personal data.