Cancellation/Refund Process:
We understand circumstances might change and students sometimes might need to cancel their enrolments. If this is the case, please follow the procedure below:
Student needs to fill out the Cancellation/Refund Form to initiate the Cancellation and refund process (if applicable). This is available online at thelanguageacademy.com.au or visit Reception for assistance.
All Cancellation/Refund requests must be made in writing using Cancellation/Refund form.
Cancellation/Refund form must be completed in full, and student must provide reason for Cancellation.
Uncompleted forms will not be able to be processed and will delay students request.
Any relevant evidence must also be attached for consideration.
Enrolment fee, Payment plan set-up fee, Accommodation fee and other Administration fees are non-refundable.
Cancellation/Refund requests will be processed in 3 business days.
Refunds can take up to 60 business days to be processed to the nominated Bank Account on Refund form.
Tuition fees are non-transferable.
If a refund is granted, The Language Academy will transfer the refund amount to the students’ representative agent. No payment will be made directly to the student.
No Refund:
There will be no refund in the following cases:
Student visa refused prior to course commencement or cancelled during the course due to reasons within the student’s control.
Enrolment cancelled due to a breach of student visa conditions or any illegal or unlawful conduct by the student.
Student decides to cancel or withdraw their enrolment before or after commencement once the initial visa is granted and the student has arrived in Australia.
The course starts on the agreed starting day, but the student does not start the course within the census period being 2 weeks from the enrolment date and has not previously withdrawn due to any compassionate or compelling circumstances. Enrolment will then be cancelled by the school and student not entitled for a refund of pre-paid tuition fees.
Student visa application withdrawal after the commencement of studies and while waiting for approval.
Student moves to a different location; it becomes inconvenient to student to travel to school, or changes occur on student’s work hours amongst other.
The Language Academy refuses to provide or continue providing the course to the student due to unpaid fees, breach of visa conditions, or disciplinary/administrative action. In these cases, Confirmation of Enrolment (CoE) will be cancelled by the school and student not entitled to a refund of un-used pre-paid tuition fees.
Refund applications are subject to the sole discretion of The Language Academy, and each application is carefully considered. Non-approval of a refund application is subject to our appeals policy contained in the student handbook.
Cancellation/Refund Policy:
Visa refusal- 100% refund of tuition fees, admin fees are non-refundable
Cancellation of enrolment 20 days or more before course commencement- 100% of tuition fees refunded. Admin fees are non-refundable
Cancellation of enrolment 19 or less days before course commencement- 75% refund of tuition fee. Admin fees are non-refundable
Cancellation after course commencement- No refund of fees.
Please review more about refund policy online.