Notification Emails Intermittently Failing

Hi JotForm,

Some of our inquiries are not being sent through to email. There is not an immediately visible pattern in the inquiries that didn't make it through. I've seen mention of an email log, but I am not sure how to access this. Can you provide some insight?

Thanks!

I checked your account history and did not see any failed emails.  Since the forms are shared with your from another account, you would not have access to the email history for that account.  If you log in to the account that shared the forms with you, here is how to view the email history:

https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

If you have an example of specific submissions that did not send emails, we can check our logs to see if they were sent from our end. 

Hey David,

Submissions made under the company names Glam International, Ze'Leste, and Parallel Shoes did not come through.

I checked our logs and it looks like those did trigger emails:

Check your spam/junkmail folder just in case they were filtered there.  As far as I can tell though, the emails are being sent without interruption.

These are going to a shared address on our business gmail, which I don't believe has a central spam folder - though correct me if I'm wrong! (None of the users sharing this address have any of these emails in their personal spam folders, so assuming they don't get delivered there.) Is there another way we could check on this?

All we can see on our end is whether or not delivery was successful.  According to our logs, the emails are sending successfully.  If the emails are being forwarded from that address it may have failed when forwarding.  The emails did hit collaboration@otabo.com.